FAQ
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Frequently Asked Questions
Have a question? Check this handy list of frequently asked questions — FAQ. The FRL staff compiled a brief list of the most common questions we receive. We will update this list from time to time, so refer to it whenever you have a FAQ.

Also, be sure to see the Our Catalogues where you’ll find a general guide to library research and specific tips on using the online and onsite FRL resources. In addition, you can find other important information in the general User Guide & Policies section. 

 
Questions



1.
Who can use the FRL?

2.
Why should I become an FRL member?

3.
Will you mail my FRL membership card out to me?

4.
Are you open on weekends?

5.
Is there another library like the FRL in Toronto?

6.
Do you rent or loan videos?

7.
Can users browse the book collection?

8.
Do you have photographs in your collection? How do I see them?

9.
Can I buy posters from the FRL?

10.
Can I borrow materials from the FRL?

11.
If the FRL doesn’t have a copy of video or DVD, where can I find it?

12.
Am I allowed to use the FRL materials for my own publication or essay?

13.
How do I apply for a job or internship with the FRL?

14.
Does the FRL have stock footage in the collection?

15.
Will the FRL staff conduct research for me?

16.
Do you have video copies of all the films screened at the Toronto International Film Festival®? Cinematheque Ontario? Sprockets?

17.
Do you have scripts or information about screenwriting?


Answers
1.

Anyone can use the FRL resources. Our members and other users include film students, academics, filmmakers, programmers, journalists and the general public.

2.
By joining the FRL you gain access to our resources during public hours and receive benefits, such as advance video viewing station bookings. See our Membership & Passes page for more details on why becoming a Library member is a smart choice.
3.
No, you can pick up your Library membership card at the reception desk next time you come in to use the FRL.
4.
No, the FRL is not open on Saturdays or Sundays. We are open late (until 8 pm) on Tuesdays from October through to the end of April. To see the most current information about FRL hours and closures, see the Calendar of Events.
5.

The Film Reference Library is unique. Some university, public and government libraries offer similar resources, but the FRL is the most comprehensive film resource library with public hours in Toronto. Moreover, the FRL has the world’s largest collection of English-language Canadian film resources.

6.
The FRL is a reference library; we do not rent or loan videos. Members and other users may use our viewing stations to view titles from the study collection onsite. Members can book timeslots in advance. Non-members cannot reserve timeslots; they may make requests in person to use an available viewing station during the FRL’s public hours.
7.
No, the collection is maintained in a secure area. Users can search our online book catalogue to see if we have a certain title, author or subject — or browse the titles. Our reference desk staff will assist you if you need help. Books are retrieved from the stacks by FRL staff once you make your selections.
8.

We have over 300,000 production stills and photographic images associated with more than 60,000 distinct film and television title files. For safe care and handling and security purposes, we show stills, slides and photographs by appointment only. You can inquire at the reference desk or call the FRL to arrange an appointment with the client services manager for stills research and viewing.

9.

No, we do not sell posters. However, we have many books about posters in the collection that are available for research.

10.

No. We are a reference-only library; materials must be used on the premises.

11.

If the FRL does not have the title available for viewing from our collection, we may be able to assist you in locating video or DVD distribution information or a video/DVD retailer.

12.
Copying, or plagiarism, is a breach of copyright law. The FRL requests that its users respect copyright laws. Please see the Copyright Guidelines for more information about copyright policies adhered to by the FRL.
13.
Contact the human resources department of the Toronto International Film Festival Group (humanresources@tiffg.ca) for information about jobs at the FRL and all other TIFFG divisions. For information about internships or volunteering at the FRL and all other TIFFG divisions, link to Volunteers for information or contact the volunteer department by email at volunteers@tiffg.ca.
14.

No, the FRL is not a stock footage library. There are other resources in Toronto and across Canada that can supply stock footage.

15.
Client services staff will provide assistance with quick reference questions — by phone, email or in person. “Quick reference” is a question that can be answered in 10 minutes. In-depth research requests are handled as fee-based services. Visit our Fee-Based Services section for more information about the fees and how to make a request. Of course, we encourage everyone to visit the Library in person if possible and become familiar with our resources and the research possibilities.
16.
No, unfortunately we do not have all of these film titles in our video study collection. A complete list of our titles is available onsite. A selected list of Canadian films on video available for study purposes is located in the Canadian Resources section of our website.
17.
Yes, the FRL collection includes a substantial number of scripts and published screenplays. You can research scripts by title or author using the online book catalogue. Also, we have published a list of selected Canadian scripts and screenplays from our collection in the Canadian Resources section.

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