Home > Library > User Guide & Policies > FRL Policies
FRL Policies
Acquisition, Access, Cataloguing and Maintenance Policy 
Privacy Statement 
Web Security Statement

See the Copyright Guidelines under Collections and Services for general information about copyright and the FRL policies on fair dealing.

Acquisition, Access, Cataloguing and Maintenance Policy

The full policy document, referred to here as the Acquisition Policy, is available online as a pdf: select  Acquisition Policy

NOTE: The Acquisition Policy is regularly under review. Please contact the director of the Film Reference Library if you have questions or comments.

Privacy Statement

Overview: The Toronto International Film Festival Group (TIFFG) respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFFG, including programmes, services, special events, funding needs, opportunities to volunteer or to give and more through periodic contacts. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at:



Sarah Bullick
Development Manager
Toronto International Film Festival Group
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3
(416) 967-7371

Please allow 15 business days to allow us to update our records accordingly.

For a complete look at our full privacy policy, please click here.

You will require Adobe Acrobat Reader to view and print these files. Acrobat Reader can be downloaded from the Adobe website. 


The Film Reference Library provides links from this site to the Web sites of other organizations for informational purposes only. These links do not imply an endorsement by the Film Reference Library of these other organizations or the content of their Web sites. The Film Reference Library may on occasion post material prepared by other organizations and individuals not employed by the Film Reference Library for informational purposes. The Film Reference Library does not necessarily agree with the opinions expressed in such material.

Web Security Statement

Secure Web server
The Toronto International Film Festival Group employs a secure server using SSL (secure socket layer) encryption for the secure exchange of data between the patron and our system. The system supports 40-bit, 56-bit and 128-bit SSL encryption on virtually all browsers.

This Web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he or she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form.

For more information on SSL digital certificates for Web servers please see www.thawte.com/certs/server/overview.html Thawte's digital certificates are recognized by IE 5.01 and Netscape Communicator 4.7 and later browsers. Older browsers will still create a secure SSL connection at 40, 56 or 128 bits, depending on the precise browser version.

The Web server resides behind a dedicated firewall in a separate secure network. This protects and isolates the Web server.

Credit card numbers
No credit card information is maintained on our Web server. Once a transaction is completed, the information is retained only on an offline server.

Private processing network
Once we receive all required information from the purchaser, the transaction is processed with the bank over private digital lines, not via the Internet.

Risk management system
Our transaction system provides many other elements of security and risk management as part of its basic service, including protection against fraudulent credit card number generators, redundant accidental transactions, and more.

Print Page Contact Site map News Releases eNews Privacy